Terms & Conditions

Effective Date: September 27, 2026

Company: MAV’s Mobile Detailing (“Company”, “we”, “us”, or “our”)

By scheduling, booking, or utilizing any detailing services provided by MAV’s Mobile Detailing—whether on-location (mobile) or at our shop studio—you (“Client”, “Customer”, or “you”) agree to be bound by the following Terms & Conditions. These terms are designed to ensure operational fairness, schedule reliability, and the consistent delivery of high-quality service.

1. Booking, Deposits & Confirmation

1.1 Non-Refundable Deposit: A non-refundable deposit equal to 10% of the total estimated service amount is required at the time of booking to secure your appointment time slot.
1.2 Booking Confirmation: Appointments are not confirmed until the required deposit has been successfully processed through our scheduling platform (powered by Fieldd) and you receive a written confirmation (via email or SMS).
1.3 Minimum Lead Time: All appointments must be booked at least 12 hours in advance. Booking requests submitted with less than 12 hours’ notice are subject to technician availability and may be declined or subject to an expedited scheduling fee.

2. Cancellation & Rescheduling Policies

To maintain schedule integrity for all clients, the following notice requirements apply to cancellations and schedule changes:

2.1 Cancellation Notice:
- You must provide a minimum of 6 hours’ advance notice to cancel an appointment.
- Cancellations made with less than 6 hours’ notice prior to the scheduled start time will result in the forfeiture of the 10% non-refundable deposit.
2.2 Rescheduling Notice:
- You must provide a minimum of 2 hours’ advance notice prior to your appointment time to reschedule.
- Rescheduling requests submitted with less than 2 hours’ notice will be treated as a late cancellation, resulting in the forfeiture of your deposit and requiring a new deposit for a future booking.

3. Punctuality, Late Arrivals & Fees

Whether receiving mobile service at your location or dropping off your vehicle at our shop studio, promptness is essential:

3.1 Mobile Access: For mobile services, the vehicle must be accessible, unlocked (if interior service is requested), and keys made available at the scheduled start time.
3.2 Shop Drop-Off / Late Arrival Fee: If you arrive more than 30 minutes late for your scheduled shop drop-off or mobile appointment start time, a $50 late fee will automatically be added to your final invoice.
3.3 Service Adjustment or Cancellation: If an arrival exceeds 30 minutes, MAV’s Mobile Detailing reserves the right to shorten the scope of service or cancel/reschedule the appointment entirely to avoid disrupting subsequent scheduled clients. Applicable late cancellation fees will apply.

4. Vehicle Condition & Personal Belongings

4.1 Removal of Personal Belongings: Clients must remove all personal belongings, valuables, money, child car seats, and bulk items from the vehicle prior to the appointment. MAV’s Mobile Detailing is not responsible for lost, stolen, damaged, or misplaced personal items left inside the vehicle.
4.2 Pre-Existing / Extreme Conditions:
- If a vehicle presents extreme conditions that were not disclosed during booking—including, but not limited to, biohazards (bodily fluids, mold, blood), severe pet hair, excessive trash, or heavy mud/tar—MAV’s Mobile Detailing reserves the right to adjust the final price accordingly.
- We reserve the right to refuse service if the condition of the vehicle poses a safety or health hazard to our staff.

5. Paint, Finish & Pre-Existing Damage Liability

5.1 Pre-Existing Defects: MAV’s Mobile Detailing is not responsible for pre-existing damage, wear and tear, or compromised paint finishes. This includes, but is not limited to:
- - Peeling, cracking, bubbling, or failing clear coat.
  - Chipped paint, deep scratches, rust, or heavy oxidation present prior to service.
  - Damaged, loose, or degraded interior trim, leather, or upholstery.
5.2 Inherent Risks of Detailing: The Client acknowledges that professional detailing procedures—including pressure washing, mechanical compounding/polishing, decontamination, chemical treatments, and agitation—may further expose or agitate areas with pre-existing or structural paint defects. Services performed on compromised areas are done entirely at the customer’s risk.
5.3 Inspection: A pre-service vehicle walkaround may be performed by our technicians. Any visible pre-existing damage will be documented.

6. Payment Terms

6.1 Balance Due: The remaining balance (total service price minus the 10% deposit, plus any agreed-upon add-ons or fees) is due immediately upon completion of the detailing service.
6.2 Accepted Payment Methods: Payments are processed securely electronically via our Fieldd platform, or through approved payment methods provided at the time of invoicing.

7. Weather & Safety Policy (Mobile Service)

For mobile appointments, MAV’s Mobile Detailing reserves the right to reschedule without penalty to the Client in the event of severe weather conditions (e.g., heavy rain, high winds, extreme cold/snow, or lightning) that threaten technician safety or equipment integrity. If weather forces a delay, your deposit will automatically transfer to the rescheduled date.